Terms & Conditions
General
These terms and conditions set out the basis on which you can use our website and place orders for items from One Stitch Beyond Limited. By ordering goods from Schooldays you are deemed to have understood and accepted these terms. The supplier of the goods featured is One Stitch Beyond Limited - Registered office 314 Nelson Road, Twickenham, TW2 7AH. Registered number 07972059 (England & Wales). VAT number GB899771926.
You may contact us by email at enquiries@1stitchbeyond.com or phone us on 020 8894 0960.
Orders
A contract is formed between One Stitch Beyond Limited and you when you order and pay for the goods you have ordered.
Exceptions apply to personalised items and goods made to your order, which cannot be cancelled once you have received email confirmation that your order has been accepted. For a list of exceptions please see Returns below.
Delivery Charges
We aim to despatch all items within 10-14 working days of the order being placed, but may in some instances be sooner. Delivery will be by either DPD or via Royal Mail, the cost for delivery is variable.
Store Collections
Store collections are free. This service is available from our store at 314 Nelson Road, Twickenham, TW2 7AH.
You will be advised by e-mail or phone when your order is ready for collection.
Returns/Refunds/Exchanges, Faulty Items
Under the Sale of Goods Act 1979, a consumer may be entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described. We require you to show that the product has been bought within 30 days, thus proof of purchase will need to be shown if a refund is desired. An inspection of the product will be needed to confirm that the customer is not responsible for the fault. You will be refunded in the same method that you paid with unless the return is less than five pounds in which case you will be refunded by cash. If you do not know which method you used to pay with we will refund you via card. We do not offer refunds or exchanges for sale items.
Under the Sale of Goods Act 1979, a consumer may be entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described. We require you to show that the product has been bought within 30 days, thus proof of purchase will need to be shown. You will be refunded in the same method that you paid with unless the return is less than five pounds in which case you will be refunded by cash. If you do not know which method you used to pay with we will refund you via card. We do not offer refunds or exchanges for sale items. All refunds must meet the following requirement: any unwanted item, unless faulty, is returned in a re-saleable condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it is undamaged and unused.
In addition to your legal rights, we also allow you to return goods if you simply change your mind providing that the item has not been made to order or personalised with artwork or text. Please return the unused goods to us with the original till receipt within 30 days and we will offer you an exchange or a credit note. All exchanges must meet the following requirement: any unwanted item, unless faulty, is returned to us in the condition you received it – in its original packaging, with tags, unused, clean and free from odour, make-up or deodorant..
If you buy online or by phone you are entitled to a full refund or an exchange within 30 days as long as the item has not been made to order or personalised with artwork or text. We will refund your postage and send the new product(s) out to you as soon as possible, if applicable. We do not accept any responsibility for mislaid return parcels.
Payments
We accept most major credit and debit cards via Paypal online, in store or over the phone. Card details are checked and verified by a third party and goods are despatched once authorisation has been obtained.
Prices
The prices quoted are those ruling at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax. The correct price will be shown on your delivery note. If for this, or any other reason, an item is not acceptable, it may be returned providing it is sent back within ten days and is in new condition. Certain products cannot be returned. See Returns section above, for details. All prices shown are cash prices in sterling. At times, due to on-line promotions, prices of goods displayed in and ordered through the web-site may differ from prices in store.
Availability
All orders for products are subject to availability. In the event of supply difficulties we reserve the right to substitute a suitable alternative product of equal quality and value. Labels may vary from those shown.
Colour Reproduction
The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate.
Customer feedback
One Stitch Beyond welcomes and learns from your feedback. We aim to deal with comments speedily and sympathetically.
Product Range Revisions
The Company continually seeks to improve its products and reserves the right to alter, delete or add any item, colour, size or service from its range without prior notice.
Force Majeure
The Company shall not be liable to the Customer under the Contract in any way whatsoever for destruction, damage, delay or inability to carry out its business arising out of war or civil commotion, strikes, lockout and industrial disputes, failure of utility service or transport network, fire, storm, explosion, floods or bad weather, breakdown of machinery or plant, malicious damage, compliance with any law governmental order rule direction or regulation or any act of God or default of suppliers or sub-contractors. The Company shall further be under no liability to the Customer for any circumstances beyond the Company’s control.
